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FAQ

Frequently Asked Questions

A: We welcome referrals by medical or mental healthcare givers, case managers, employee assistance programs, family members, community agencies, hospitals, clergy, friends and patients themselves. If you would like more information, call our Assessment and Referral Center at 701-476-7216 or 877-333-9565 (Toll Free) 24 hours a day, 7 days a week.

A: A trained mental health professional will ask you a few questions in order to determine how to handle your call and schedule a mental health assessment if appropriate. During the assessment, a master’s level counselor, in consultation with an on-call psychiatrist, determines what level of care is appropriate for your needs and assists you in coordinating services.

A: Prairie St. John’s works closely with patients, their families, agency representatives, insurance companies, EAPs and managed care providers to determine all possible payment options. In addition, we will accept personal payment for services by individuals who either do not have insurance or do not want to use their insurance. We are an approved provider for most major insurance companies and managed care plans.

A: Yes, families and significant people can be identified and approved by your treatment team for visits and involvement in your treatment process.

A: The staff at Prairie St. John’s comprises a multi-disciplinary team of professionals who work together. We have board-certified child and adolescent psychiatrists, board-certified adult psychiatrists, Ph.D. psychologists, master’s level counselors, licensed master’s level social workers, registered and licensed nurses, occupational and recreational therapists, licensed addiction counselors and behavioral health techs.

A: Inpatient services are provided to those individuals who meet “inpatient” criteria and will benefit from a structured, safe and supervised environment 24/7. Outpatient services are provided to those individuals who may be better served by remaining in their home environment and utilizing services through office visits. Partial Hospital Programs are another level of care that allow you to be at home in the evening yet offer intensive day programming as a step-down from inpatient or a step-up from outpatient services.

A: 12–13 days.

A: Ronald McDonald House Charities may be an option. Several local hotels also offer reduced rates for family members of hospitalized patients.

Hope and Healing are a Phone Call Away

Prairie St. John’s provides a number of services for children, adolescents and adults facing mental health issues, substance use disorder or co-occurring disorders. For a confidential, no-cost assessment call 701-476-7200 anytime, day or night.